Warranty policy

1. Warranty conditions

COUSZ is committed to fully implementing the product warranty policy in accordance with the agreement made with customers prior to purchase.

For COUSZ products (including UV curing machines, UV meters, and plasma surface treatment machines) to be eligible for warranty service, all of the following conditions must be met:

  • The product (equipment or consumables) is still within the warranty period, calculated from the date of purchase.

  • The product is covered under the warranty scope and the fault is caused by the manufacturer.

  • The product has not been repaired, modified, or interfered with by the user or any third party that has not been directly designated or authorized by COUSZ.

  • The customer can present a valid warranty card or purchase invoice issued by COUSZ.

Required information on the warranty card

The warranty card must be intact and include the following information:

  • Product code

  • Model

  • Serial number

  • Manufacturing date

  • Customer name

  • Address

  • Purchase date (applicable to products not using electronic warranty)

Notes:

  • The warranty card must not be erased, altered, or modified in any form.

  • The equipment must be used correctly and in accordance with the manufacturer’s instructions and safety warnings.

2. Cases not covered by warranty or subject to service charges

Products that do not meet the above warranty conditions will not be eligible for free warranty service and may incur repair costs, including but not limited to the following cases:

  • The product is out of warranty.

  • The customer cannot provide a valid warranty card or sufficient information for COUSZ to verify.

  • Consumable parts and materials not covered by the manufacturer’s warranty.

  • Parts subject to natural wear and tear during operation over time, such as:
    power cables, signal cables, and mechanical components subject to abrasion.

  • The model or serial number does not match the warranty card.

  • The product has been disassembled, repaired, or structurally modified by unauthorized parties or without COUSZ approval.

  • Damage caused by user error, including but not limited to:

    • using incorrect voltage

    • operating beyond rated capacity

    • failure to follow operating instructions and safety warnings

Note:
After receiving the equipment, COUSZ technicians will inspect it and inform the customer whether:

  • the product qualifies for free warranty service, or

  • repair costs will apply (if any).

3. COUSZ product warranty process

Step 1: Submit a warranty request

Customers may contact COUSZ through one of the following channels:

  • Email:
    Subject line:
    [COUSZ] – Warranty request – [Product name]
    Please include a detailed description of the equipment’s technical condition.

  • Phone:
    Contact us directly for fast support.

Step 2: Information review and inspection

  • After receiving the request, COUSZ will assign a technician within 24 hours.

  • The technician will inspect and identify the root cause of the issue.

  • COUSZ will clearly inform the customer of the cause and the applicable warranty solution.

Step 3: Troubleshooting or warranty handling

  • For minor technical issues: COUSZ will guide customers to resolve the issue on-site.

  • For complex issues: the equipment will be returned to the COUSZ technical center for warranty service.

Step 4: Warranty completion and equipment return

  • Repair and warranty service will be carried out in accordance with regulations.

  • The equipment will be returned to the customer after completion.

4. Notes on transportation and responsibility

  • When sending equipment to COUSZ, customers must package it properly to ensure safety during transportation.

  • COUSZ is not responsible for damage caused by improper packaging.

  • COUSZ does not cover transportation costs during repair or warranty service.

5. Support contact information

If you have any questions regarding the warranty policy, please contact:

👤 Contact person: Ms. Yuna
📞 Tel: +84 965 535 348
📧 Email: sales03@cousz.com