Frequently asked questions

Contact our technical team today for expert support and answers to all questions related to our products and services.

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Product and service Q&A

COUSZ provides comprehensive solutions in the industrial equipment sector, including UV curing machines, UV LED systems, plasma surface treatment equipment, UV meters, and customized integrated solutions tailored to specific requirements.

In addition to products, COUSZ also offers technical consulting, installation, maintenance services, and 24/7 after-sales support to ensure optimal system performance and long-term reliability.

Yes. COUSZ supports customized designs based on specific requirements such as equipment size, power capacity, conveyor configuration, I/O interfaces, PLC communication protocols, and safety standards tailored to each production line.

Yes. Our technical team provides on-site installation at your factory and detailed operation guidance to ensure the equipment runs safely and in full compliance with operating procedures.

Yes. We maintain an inventory of genuine spare parts such as UV LEDs, ballasts, cooling fans, UV sensors, and conveyor belts to ensure fast and reliable replacements.

Yes. Our technicians will bring specialized equipment to measure UV intensity, temperature, and conveyor speed to ensure the system operates correctly.

Inquiries about consultation, quotations, orders, and promotions

You just need to provide:

  • The product or machine series you are interested in

  • Dimensions, conveyor speed, and material to be processed

  • Required UV/Plasma power or technical specifications

  • Estimated quantity and delivery time

We will send a detailed quotation on the same day.

COUSZ standard process:

  1. Consultation – solution proposal

  2. Quotation confirmation & contract signing

  3. Advance payment as required

  4. Production – quality inspection

  5. Handover – acceptance

  6. Warranty & after-sales technical support

COUSZ does not require a minimum order quantity.
Even a single machine can be ordered.

Yes. COUSZ offers flexible promotions based on order quantity and purchase frequency, including:

  • Volume discounts: The larger the order, the higher the discount.

  • Repeat customer benefits: Discounts or enhanced technical support for returning customers.

  • Priority production schedule: Shortened production and delivery times for loyal customers.

  • 24/7 technical support: Dedicated support line for strategic customers.

  • Free periodic maintenance: Available for partners with large orders or long-term cooperation.

Absolutely. Customers can:

  • Visit the factory for a direct inspection

  • Request a machine test video

  • Ask our technicians to measure UV/performance and provide a report

Have questions?

If you have any inquiries, you can send us a request, and we will get back to you as soon as possible.

Or contact us at Tel: (+84) 965 535 348 | sales03@cousz.com for 24/7 support.