Purchase & Payment Policy - COUSZ

Customers can place orders with COUSZ through multiple flexible channels, including direct contact with our sales team, submitting requests via email or hotline, or through the official COUSZ website.

For technical projects or custom UV curing systems, COUSZ recommends that customers provide detailed information about the application, materials, and required capacity so our technical team can propose the most suitable solution.

Typically, standard orders are confirmed within 1–3 business days after COUSZ receives complete order information and the required deposit (if applicable).

For custom orders or large-scale projects, the confirmation timeline may be longer, as additional time is needed for detailed technical evaluation and approval of drawings and specifications.

COUSZ accepts the design and manufacture of customized UV curing machines, plasma surface treatment machines, and UV meters tailored to each company’s specific requirements. Customizable options include machine dimensions, UV wavelength, power output, conveyor speed, cooling method, and integration with automated production lines.

The project timeline will be confirmed after both parties agree on the technical solution and finalize the contract.

COUSZ product pricing is determined based on equipment configuration, technical requirements, order quantity, and delivery terms. A formal written quotation will be issued and will remain valid for a specified period.

For corporate customers and authorized distributors, COUSZ offers preferential pricing policies based on project scope or long-term cooperation.

COUSZ provides comprehensive technical support throughout the entire process, from solution consultation and equipment selection to installation and commissioning.

After purchase, customers receive detailed operating instructions, basic operator training, and troubleshooting support throughout the warranty period. This is a key commitment to ensuring the effectiveness and long-term value of the customer’s investment.

Choosing a reliable supplier of UV curing machines and plasma surface treatment systems in both Northern and Southern Vietnam helps businesses optimize investment costs, ensure on-time delivery, and receive fast local technical support.

COUSZ provides customizable UV curing and plasma solutions tailored to actual production needs, with on-site consultation, installation, and maintenance services in Hanoi, Ho Chi Minh City, and surrounding provinces. This local support advantage enables businesses to operate more stably and improve long-term production efficiency.

COUSZ accepts common payment methods such as bank transfer, milestone-based payments according to the contract, or other methods as mutually agreed by both parties. Payment details and terms will be clearly specified in the official quotation and contract.

For high-value orders involving UV curing machines or technical systems, COUSZ typically requires an initial deposit, with the remaining balance paid according to production progress, delivery milestones, or final acceptance. The payment ratio and schedule will be clearly agreed upon to protect the interests of both parties.

COUSZ provides complete invoices, supporting documents, sales contracts, and technical documentation in accordance with regulations. These materials form an important basis for customers to conveniently handle accounting, settlement, and future equipment warranty services.